The Parts and Service Branch Manager is responsible for the efficient operation and management of all branch sales, rentals, and product support activities of the company’s branch operation in addition to the strategic day to day operations in a manner that achieves branch objectives and that reflects the company’s vision of working as “One Professional Team.”

Wagner Equipment Co. offers challenging career opportunities, extensive training and employee development along with an opportunity to grow your career and thrive under Wagner’s reputation for excellence. We offer excellent benefits and supply you with the tools you need to maximize your potential and grow within Wagner.

Benefits include:

Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year + 8 company paid holidays
Medical, dental, and vision insurance
Life and AD&D Insurance
Retirement Plans - 401K and Roth 401K, eligible employees can receive a company contribution up to 7%
Tuition Reimbursement
Employee Assistance Program (EAP)
CEFCU - Employees have access to services include payroll deductions savings, accounts, loans, VISA card, and more.
Additional Benefits include: Supplemental life Insurance, Critical Illness + Accidental Insurance, ID WatchDog and discounted employee phone plans.

Pay Rate: $97,196.00 - $123,559.20 Annually. Pay rate is dependent upon education & experience. *Pay differentials for location and/or shift may apply*

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Creates a strategy to develop and manage an effective product support, rental and walk-in sales organization
Develops and manages all budget responsibilities to ensure financial results of the business
Develops operational procedures congruent with established Wagner objectives by working with Wagner Equipment Co. and Wagner Rents management teams
Manages Daniel Customer Loyalty survey results and creates a customer service culture that results in the highest customer satisfaction results
Plans short and long-term requirements on equipment and facilities
Seeks input from, and reaches across product and service lines to support the needs of customers
Develops and maintains working relationships with customers, corporate managers and employees
Develops product support, sales and rental strategies for all markets for Caterpillar earthmoving equipment, engines and allied lines
Establishes sales and profit objectives and ensures objectives are met or exceeded
Maintains knowledge and understanding of products
Other duties as assigned by manager

Supervisory Responsibilities:

Hires, trains, and directs a working staff sufficient to efficiently perform the functions of the branch operations
Provides on-going performance feedback, and conducts timely special and annual performance reviews, making recommendations for status or salary adjustments
Develops human resource procedures to comply with local legal requirements while developing a knowledgeable, productive staff

Required Education and Experience:

High School Diploma or GED
Valid Driver's License
Bachelors degree in a Business-related field or equivalent combination of education and experience
5+ years experience in a heavy equipment/agriculture equipment dealership at a level of responsibility which includes management of sales, rental, and product support operations
5+ years administrative/clerical experience
5+ years customer service experience
3+ years sales experience
5+ years supervisory/management experience

Physical Demands & Competencies:

Standing, walking, talking, sitting, use of hands & hearing
Squatting/Kneeling
Ability to ascend/descend ladders, stairs, etc.
Medium work that includes lifting and/or moving objects up to 32 pounds or more
Data Entry, telephone, reading/writing, reasoning, organizational, communication & math skills
Safety & Product Knowledge
Skilled in seeking input from and reaching an agreement with other key managers to determine ways to tailor services that seamlessly cross product and service lines that support the needs of our customers
Intermediate knowledge of Microsoft PowerPoint
Intermediate knowledge of DBS and CRM/Sales Link
Advanced knowledge of Microsoft Word and Excel

Travel Requirements:

1-25%

Work Environment:

Noise: Moderate
Indoors and Outdoors

Other Duties:

Job Offers are contingent upon all required pre-employment screenings which may include but are not limited to background checks, drug/alcohol testing, fit for duty testing, and any other job-related tests/screenings.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently.

Wagner Equipment Co. is an EEO/AA/Veterans/Disabled employer.

Wagner Equipment Co.

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