Responsibilities
Overall Service Delivery & Team leadership
- Supervise, train, and coach a small team to achieve high performance.
- Review and monitor the team’s performance and operations to ensure SLAs are met.
- Foster strong relationships and collaboration across Business units/other functions
- Act as change champion for SSC to drive company culture and initiatives.
- Ensure timely and accurate delivery of services across AP, expenses, and master data.
- Monitor and report on KPIs and SLAs; drive continuous improvements and automation.
- Maintain SOPs, process flows, and training documentation.
- Implement and monitor controls, bring forth risks and opportunities
- Produce reports for Period Close, Audits, KPI, and Ad-hoc requests.
- Perform month-end close activities and various reporting with commentaries.
- Step in as team’s backup to ensure SLA and Deliverables are met.
- Manage escalations and maintain strong relationships with stakeholders.
- Service as Subject Matter Expert (SME) for the processes owned by this role.
Accounts Payable & Payments
- Manage invoice processing, review and approve payment runs, and resolve payment issues.
- Validate documentation for accuracy and completeness; resolve discrepancies.
- Perform and monitor employee expense payments and Audits.
- Perform cash management activities (i.e. Cashflows, integrations with Bank)
Vendor Master Data Management
- Maintain and Administer vendor and customer master data in Oracle Fusion Cloud ERP.
- Collaborate with Procurement, Vendors and Finance for accurate onboarding and updates.
- Contribute and drive process rollouts on a global scale.
Special Projects
- Support ERP system rollouts (Oracle Fusion)
- Support Shared Service transitions to various regions.
- Support ServiceNow rollout for AP, Expenses and Master Data.
- Lead Implementation of OCR/IDR in Oracle and automation initiatives
- Other process improvements iniativies - as required.
Qualifications
Education
- Bachelor’s degree in accounting, Business Administration, or related disciplines
- AP related Certifications such as:
- APS – Accounts Payable Specialist
- CAPS /CAPP– Certified Accounts Payable Specialist/Professional
Work Experience
- 5+ years of experience in Accounts Payable and Vendor Master Data in high volume environment.
- 2+ years in a team leader or supervisory role
- Responsible for Managing KPIs, Coaching staff, and Ensuring SLA compliance
- Hands-on experience with Oracle Fusion Cloud ERP
- Experience in supporting ERP rollouts and shared services transitions
- Experience working with intake workflow platforms, (e.g. Service Now)
- Manage service delivery across multiple regions and business units
- Proven experience working successfully in a SSC or similar global model.
- Exposure to multi-country operations and service delivery across regions
Skills & Competencies
- Proven ability to lead a small team, be resourceful and work independently
- Ability to thrive and adapt quickly in an evolving and changing environment.
- Capable of presenting insights and recommendations to senior leadership
- Strong systems oriented and technology proficiency (e.g. Oracle Fusion, BI tools, AI, ServiceNow)
- Effective collaboration across cross-functional teams
- Demonstrated success in driving efficiency projects, implementing SOPs, and leveraging automation tools (e.g. OCR, RPA).
- Advanced proficiency in Microsoft Office (Excel, PowerPoint)
- Skilled in process analysis, root cause analysis, and solutions implementation
- Excellent time management, planning, and prioritization skills
- Strong customer service orientation
- Effective verbal and written communication, and interpersonal skills
- Strong analytical and problem-solving capabilities
- High level of self drive and commitment to achieving high performance
- Understanding of internal controls, SOX compliance, and audit support.
- Ability to enforce policy compliance for expenses and payments
- Strong skills in data integrity, vendor master data management, and reporting.
- Ability to analyze AP metrics, identify trends, and support decision-making.
- Strong understanding of Automated Procure-to-Pay (P2P) (Vendor set up to Payments and reconciliations)
- Knowledge of tax regulations concepts (e.g. VAT/GST) for AP.
Additional Details
- Must be flexible and able to travel internationally - as needed.
- Must be willing to work flexible hours to support projects and other time zones as needed.
- Office location isVaughan, Ontario.
