Responsibilities
- Process and response to Inquiries and requests while complying with SLA metrics.
- Process transactions across AP, expenses, cash application and master data activities.
- Validate supporting documentation for accuracy and completeness.
- Perform employee expense payments and Audits.
- Maintain and Administer vendor and customer master data in Oracle Fusion Cloud ERP.
- Collaborate with Procurement, Vendors and Finance for accurate onboarding and updates.
- Monitor, Triaging and work on ServiceNow tickets in the team’s queue.
- Perform cash management activities (i.e. Input into Cashflows, generate payment files).
- Monitor integrations errors/payment errors and drive timely corrections.
- Monitor and report on KPIs and SLAs.
- Produce reports for Period Close, Audits, KPI, and Ad-hoc requests.
- Perform month-end close activities and account reconciliations.
- Provide general training to the organization, and in-depth training to other SSC colleagues.
- Provide Compliance and Audit Support.
Special Projects Support – As needed
- Support ERP system rollouts (Oracle Fusion)
- Support Shared Service transitions to various regions.
- Support Implementation of OCR/IDR in Oracle
- Process Optimization (Identify and implement process improvement)
Qualifications
Work Experience:
- 5+ years in full-cycle AP and vendor master data management in an SME capacity.
- Hands-on experience with Oracle Fusion Cloud ERP and workflow platforms (e.g., ServiceNow).
- Experience in supporting ERP rollouts and shared services transitions
- Provide service delivery across multiple regions and business units
- Proven success in shared services or global service delivery environments.
Skills
- Strong systems orientation and technology proficiency (Oracle Fusion, BI tools, ServiceNow)
- Able to identify and implement process efficiency projects, and leveraging Oracle Fusion and automation functionalities (e.g. OCR, RPA).
- Expertise in process analysis, root cause resolution, and automation (OCR, RPA).
- Solid understanding of internal controls, SOX compliance, and audit requirements.
- Proficient understanding of internal controls, SOX compliance, and audit support.
- Ability to enforce policy compliance for expenses and payments
- Ability to analyze AP metrics, identify trends, and support decision-making.
- Strong understanding of Automated Procure-to-Pay (P2P) (Vendor set up to Payments)
- Working knowledge of tax regulations (e.g. VAT/GST) for AP.
- Solidknowledge of general accounting principles.
Competencies
- Ability to thrive and adapt quickly in an evolving and changing environment
- High level of self drive and commitment to achieving high performance
- Demonstrates continuous learning, solution and growth oriented mindset
- Reliable, takes ownership, and is resourceful
- Can effectively work as a team, as well as independently
- Capable of presenting insights and recommendations to management
- Excellent time management, organization and prioritization skills
- Strong customer service orientation
- Effective communication skills and strong documentation skills
- Strong analytical and problem-solving capabilities
Qualifications
- Bachelor’s degree in accounting, Business Administration, or related disciplines
- AP related Certifications such as:
- APS – Accounts Payable Specialist
- CAPS /CAPP– Certified Accounts Payable Specialist/Professional
Additional Requirements
- Able to work flexible hours/shifts to support projects and services in different time zones - as needed.
- Flexible and able to travel oversees – as needed for SSC transitions and Oracle Fusion rollouts projects.
