Payroll Operations Partner (APAC Lead)
Global HR & Payroll Services
We are seeking an experienced and highly motivated Payroll Operations Partner for the operational oversight, governance, and risk management of outsourced APAC payroll delivery. TMF is the outsourced vendor responsible for accurate and timely processing payroll for 10 jurisdictions across the region. The current APAC countries in our end-to-end model include Singapore, China, Indonesia, India, Australia, South Korea, Japan, Vietnam, Hong Kong, Taiwan and Philippines (current scope is 19 companies, 12 pay cycles per year, circa. 900 headcount). The Payroll Operations Partner will be required to align working hours to APAC business hours to provide real-time oversight of payroll activities.
Primary Task & Key Responsibilities:
Payroll Operations Ownership (Outsourced Model)
- Strong understanding of end-to-end payroll delivery cycles across APAC, including inputs, validations, cut-offs, approvals, and post-pay activities
- Proven experience managing outsourced payroll vendors, including service delivery oversight, issue resolution, and escalation management
- Demonstrated experience supporting multi-country / international payroll operations, ideally across complex regulatory environments
- Strong financial and payroll analytical capability, including variance analysis, reconciliations, and interpretation of payroll data
- Ability to manage complex, ad-hoc payroll operational scenarios, applying pragmatic judgement and a solution-oriented (“fix-it”) mindset while maintaining appropriate controls and compliance
Regional Compliance & Risk Oversight
- Strong working knowledge of APAC statutory requirements, tax, and labour regulations to oversee vendor compliance
- Experience supporting internal and external payroll audits, including evidence coordination and issue remediation
Communication & Operational Leadership
- Excellent written and verbal communication skills
- Comfortable leading payroll calls, risk reviews, and escalation forums with TMF and internal stakeholders
- Ability to operate effectively across multiple countries, cultures, and time zones
Value-Add / Maturity Capabilities
- 8+ years of experience supporting payroll transitions, vendor changes, system implementations, and parallel runs advantageous
- Ability to contribute to process standardisation, documentation, and control design in our maturing operating model
- Capability to mentor junior payroll or HR Services colleagues on payroll governance and controls
- Strong organisational skills with the ability to manage multiple payroll cycles and priorities
- Advanced proficiency in written and spoken English; additional languages are an advantage
- Experience operating within a fast-paced, corporate or matrixed environment, balancing competing priorities and stakeholder expectations
- Demonstrated ability to self-manage workload, prioritise effectively, and meet critical payroll and reporting deadlines
- Strong commitment to service excellence, continuous improvement, and operational stability
Who We Are
Glencore is one of the world’s largest global diversified natural resource companies and a major producer and marketer of more than 60 commodities that advance everyday life. Through a network of assets, customers and suppliers that spans the globe, we produce, process, recycle, source, market and distribute the commodities that support decarbonisation while meeting the energy needs of today.
With over 150,000 employees and contractors and a strong footprint in over 35 countries in both established and emerging regions for natural resources, our marketing and industrial activities are supported by a global network of more than 50 offices.
Glencore’s customers are industrial consumers, such as those in the automotive, steel, power generation, battery manufacturing and oil sectors. We also provide financing, logistics and other services to producers and consumers of commodities.
Glencore is proud to be a member of the Voluntary Principles on Security and Human Rights and the International Council on Mining and Metals. We are an active participant in the Extractive Industries Transparency Initiative.
We will support the global effort to achieve the goals of the Paris Agreement through our efforts to decarbonise our own operational footprint. We believe that we should take a holistic approach and have considered our commitment through the lens of our global industrial emissions. Against a restated 2019 baseline, we are targeting to reduce our Scope 1, 2 and 3 industrial emissions by 15% by the end of 2026, 25% by the end of 2030, 50% by the end of 2035 and we have an ambition to achieve net zero industrial emissions by the end of 2050, subject to a supportive policy environment. For more information see our 2024-2026 Climate Action Transition Plan and the About our emissions calculation and reporting section in our 2023 Annual Report, available on our website at glencore.com/publications.
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