Role Summary
JOB DESCRIPTION
We are seeking a HR & Benefits Administrator to join a dynamic and fast-growing global organization undergoing significant transformation across systems and operational processes.
This role is responsible for end-to-end HR and Benefits administration within the Shared Services model, ensuring accurate, compliant, and efficient processing across HRIS, payroll, and benefits platforms.
This role acts as a key operational and systems liaison across HR, Payroll, Benefit functions with external stakeholders, and business units, supporting day-to-day transactions using Oracle HCM.
Salary range - 55,000 - 65,000
Responsibilities
Key Responsibilities
- HR Administration
- Maintain and update employee data (hires, terminations, status changes) in HRIS and Payroll Platform (Oracle/ADP), manage integration process between systems
- Perform data validation, audit, and ensure upstream/downstream accuracy for payroll
- Manage HR documentation, records, and reporting
- Act as liaison between Shared Services, HR, and business units for HR inquiries and issues resolution
- Support new hire onboarding (HRIS setup) and offboarding (Ticket initiation)
- Benefits Administration
- Administer end-to-end benefits programs (enrolments, changes, terminations) and maintain accurate HRIS, Benefits & Pension’s records in various platforms.
- Coordinate payroll deductions, employer contributions, billing, and vendor invoice reconciliation
- Perform data entry, audits, and validations across benefits, pension, and savings plans to ensure data integrity
- Maintain documentation, SOPs, KPI and issue logs in compliance with internal controls and audit requirements
- Support reporting, financial reconciliations, and pension/benefits disclosures
- Provide onboarding support and respond to employee and manager benefit inquiries
- Service Delivery & Other Support
- Manage shared inboxes / intake platform and respond to inquiries
- Delivers transactions in line with service level agreements and operational KPI’s
- Support regulatory filings and support internal/external audits
- Provide backup support across SSC administrative functions as needed
- Participate in process improvement iniativies
- Document SOPs, workflows, and process changes
Qualifications
Qualifications & Experience
- Post-secondary education in HR, Business, or related field
- 3–5+ years experience in HR administration and/or benefits administration (SSC preferred)
- Hands-on experience with HRIS/payroll systems (Oracle, ADP preferred)
- Experience in multi-entity or multi-country environments is an asset
- Demonstrated experience supporting system implementations and process improvements
Skills & Competencies
- Strong attention to detail and data accuracy
- Solid understanding of HR, payroll, and benefits processes
- Strong systems capability (HRIS, Excel, data validation)
- Systems and Technology Savvy
- Excellent organization, prioritization, and time management
- Customer-service orientation with strong communication skills
- Ability to work independently and collaboratively in a fast-paced SSC environment
- Self-starter with a structured mindset, able to manage multiple priorities to completion under tight timelines with minimal supervision
- Exhibits a continuous improvement mindset with strong curiosity, ownership, and accountability
- Must demonstrate strict adherence to confidentiality of sensitive personalinformation
