This role provides exceptional on-site technology support across Fortescue’s UK offices. This includes hands-on assistance in a rotating manner through the UK Tech Hub locations, including Kidlington, Banbury and London locations. The role provides in-person support for end users, managing local technology assets, and ensuring the consistent delivery of a high-quality user experience aligned to Fortescue’s global standards.
The role forms part of Fortescue’s global Site Support function and works closely with the Perth-based Technology Service Management team, the Global Service Desk, and the Global Technology Operations Centre (GTOC). The team supports the wider business by resolving incidents, fulfilling requests, and maintaining technology services according to IT Service Management (ITSM) and IT Operations Management (ITOM) practices.
The position also plays a key role in supporting Fortescue Executives visiting the UK offices, ensuring seamless technology experiences in coordination with the Executive Support team in Perth.
This role requires a proactive and customer-focused professional who is passionate about technology, thrives in a fast-paced environment, and takes ownership of delivering high-quality service outcomes. The successful candidate will uphold Fortescue’s Service Management practices, including Hardware Asset Management (HAM), while fostering collaboration, professionalism, and continuous improvement across the UK region.
