Job Description
WOOD is hiring for Team Lead- HR Data Governance.
Responsibilities
HR System Change Governance & Stakeholder Management
- Lead the HR-side governance for system/configuration changes within Oracle and related HR systems and processes.
- Support transformation and restructuring activities, ensuring organisational hierarchy updates, job framework changes, and structural design decisions are accurately reflected and maintained in HR systems.
- Coordinate intake, impact assessment, prioritisation, and approval of system change requests.
- Partner with Global Process Owners to validate requirements, ensure standardisation, and approve solution designs.
- Translate HR and business needs into clear, actionable requirements for the IT Systems team.
- Maintain a structured change backlog and keep stakeholders informed of progress, risks, and timelines.
- Lead the HR testing and quality assurance for system enhancements, ensuring changes meet acceptance criteria prior to release.
- Ensure all changes are communicated clearly to stakeholders and understood before deployment.
Data Quality Governance & Compliance
- Develop and embed a robust global data quality framework, including checks, controls, and dashboards.
- Ensure HR data is accurate, complete, consistent, and compliant with legal, regulatory, and audit requirements.
- Lead root cause analysis for data issues and ensure corrective actions are implemented and sustained.
- Partner with HR Reporting, HRDS and HR Regional Services teams to drive data improvements through systems, processes, and training.
- Provide global oversight of data standards, data definitions, job frameworks, and organisational structures.
Continuous Improvement & Process Optimisation
- Use stakeholder feedback, case trends, and data insights to identify opportunities for system and process improvement.
- Recommend proactive enhancements to streamline HR systems and processes and improve employee experience.
- Support strategic HR change initiatives, restructures, and new functionality enhancements as needed.
Knowledge Management and Digital Assistant / AI Enablement
- Own the governance, accuracy, and continuous improvement of HR knowledge articles in Oracle Helpdesk and intranet platforms.
- Ensure content is consistent, searchable, and always up-to-date following system/process changes.
- Work closely with global knowledge authors to maintain high-quality content and authoring standards.
- Analyse usage data to improve self-service adoption and reduce HR case volumes.
- Support global implementation and optimisation of HR digital assistant / AI solutions.
- Analyse query patterns, escalation reasons, and AI responses to identify accuracy issues and improvement opportunities.
- Update knowledge, training data, or routing logic to enhance accuracy and containment rates.
- Drive adoption through communication, training, and user feedback loops.
- Produce regular analytics to track performance, demonstrate improvements, and highlight emerging themes.
Qualifications
QUALIFICATIONS
- Educated to degree level Human Resources, Information Management, Business Administration or relevant equivalent years of experience
- High degree of written and spoken English
Knowledge, Skills And Experience
- Deep HR Data / HRIS expertise, ideally with Oracle (Core HR, work structures, workflows, recruiting, talent, helpdesk, digital assistant/AI, security).
- Strong background in HR data governance and data quality management, with solid understanding of data standards, structures, and compliance requirements (e.g., GDPR, audit controls, data retention etc).
- Experience supporting organisational transformation initiatives, including organisational structure and job framework changes.
- Strong understanding of end‑to‑end HR operational processes from hire to retire, including lifecycle data management and HR service interactions.
- Proven ability to manage HR system change governance, including requirements gathering, UAT, defect management, and stakeholder approval processes.
- Strong analytical capability, including data validation, trend analysis, and root cause investigation.
- Experience in knowledge management (content governance, self‑service optimisation) and/or digital assistant / AI‑powered HR tools.
- Demonstrated ability to influence and collaborate effectively across HR, IT, and cross‑functional teams.
- 5+ years’ experience in HR systems, HR data governance, or HR operations.
- Proven ability to lead, coach, and develop a small team, fostering a culture of accountability and continuous improvement.
