Company Description
Here’s an exciting opportunity to join us as our GSS PS Global as a learning Administrator. This vital role will see you enable and drive best practice service excellence and embed a learning culture within Global Shared Services People Services (GSS PS) to support the transfer of knowledge and standardise ways of working to continuously improve service efficiency and effectiveness.
We have high standards. You’ll ensure we meet them.
GSS People Services’ focus is to provide the best people solutions fit for a rapidly changing business environment today and in the future for Anglo American and De Beers.
Our goal is to simplify, standardise, optimise and automate end-to-end HR processes that deliver a consistent service to the business and ensure accountability and governance for end-to-end services and solutions. GSS People Services' vision is to create an improved partner experience with the business to create best in class service delivery.
Job Description
Please note that there two available positions, with one position based in Sishen and one in Kolomela.
To guide the Learning team to provide effective service delivery and meet the requirements of the Service Level Agreements. The incumbent will assist in delivering a successful Learning function and team for GSS that will ensure that GSS employees are adequately skilled to deliver exceptional employee services to Anglo American BU’s and Functions.
The Learning Administrator position is responsible for administering activities that support and enable the effective delivery of the Learning service line in line with the agreed Service Level Agreement.
KEY TASKS
Learning and Development
- Learning Management System course maintenance for Facilitator Based Training and Computer Based Training (New course creation, amendments, classroom scheduling etc.).
- SAP Qualification Maintenance (New qualifications, amendments etc.).
- Management of Assignment Profiles
- Processing of course nominations - bulk or individual requests.
- Verification of course approval.
- Processing of Participant Registers.
- Processing of Attendance Registers.
- Verification of new/renewal of qualifications.
- Processing of new/renewal of qualifications - bulk or individual.
- Learning Management System(s) query management and resolution.
- Learning reporting.
- Systems & Quality Assurance: participate in scheduled audits to ensure system and process integrity.
- Course and Qualification creation (On SAP & LMS)
Risk and operational reporting.
- Actively participate and contribute in the use of Anglo-American Operating Model tools by ensuring compliance with GSS standards.
- Knowledge transfer to entry-level Learning Administrators to build experience and knowledge to enable service delivery.
- Close gaps on auditing findings.
- Investigation and resolution of learning system errors.
- Investigation and resolution of person/qualification queries.
- Incident Management: Report, review and mitigating measures put in place and closed out.
- Troubleshooting and problem solving through active peer and team collaboration.
Client Relationships
- Provide accurate information to support client queries.
- Respond to requests (prioritizing as appropriate), investigating problems and developing remedial plans to resolve queries that have been escalated.
- Provide accurate information in resolving any incidents, as well as reporting new incidents to Learning Supervisor.
- Stakeholder engagement and management.
GENERIC TASKS
Health, Safety & Environment:
- Demonstrate behaviour in line with health, safety and environmental standards and with the Group’s Values.
- Report issues to your Supervisor that you can’t address.
People:
- Demonstrate behaviour in line with the Group’s values, standards, and a professional workplace.
- Participate as an effective team member in working collaboratively with your Supervisor, peers and relevant stakeholders (including from other teams where relevant) to achieve business goals.
Financial:
- Operate cost-effectively, within limits set by your manager.
Work Processes:
- Work within policies, processes and systems and advise your Supervisor of any issues which impede your, or the team’s performance.
Qualifications
- Matric / Grade 12
- Have /Studying towards a relevant B.Degree advantageous
Experience
- 2-3 years Learning Admin experience
- Learning Management System (LMS) is required
- Knowledge of SAP systems is required.
- Strong proficiency in Microsoft Office required
- Strong work ethic and ability to work effectively in a fast-paced environment with excellent interpersonal skills
Additional Information
What we offer
- When you join Anglo American, you can expect to enjoy a competitive salary and benefits package. But more than this, you’ll find yourself in an environment where the opportunities for learning and growth are second to none. From technical training to leadership programmes, we bring out the best in our people. There are plenty of opportunities to move onwards and upwards too. We’re a large, successful multinational company – and we’re still growing all the time.
Who we are?
- Anglo American is a global diversified mining business. Our portfolio of world-class mining operations provides the metals and minerals that make modern life possible. We use innovative practices and the latest technologies to discover new resources and mine, process, move and market our products to our customers around the world.
Inclusion and Diversity
- Anglo American is an equal opportunities employer. We are committed to promoting an inclusive and diverse workplace where we value and respect every colleague for who they are and provide equality of opportunity so that everyone can fulfil their potential
How We Are Committed To Your Safety
- Nothing is more important to us than ensuring you return home safely after a day’s work. To make that happen, we have the most rigorous safety standards in the industry. Not only that, we’re also continually investing in new technologies – from drones to data analytics – that are helping to make mining safer
How To Apply
- To apply for this role, please complete our online application form. You will have the opportunity to upload your CV and other relevant documentation as part of this process.
