Key Responsibilities
JOB DESCRIPTION
Enable Change Adoption
– Develop and execute change management plans for technology, digital, and process initiatives
– Support communication, engagement, and readiness activities to prepare teams for upcoming changes
Drive Alignment Across Stakeholders
– Collaborate with business units, CoEs, and field teams to align objectives, expectations, and timelines
– Facilitate feedback loops and help resolve adoption barriers
Support Capability Building
– Deliver training, materials, and tools that enable new behaviors, systems, and processes
– Coach leaders and change agents to reinforce adoption and sustain improvements
Monitor and Improve Change Outcomes
– Track adoption, readiness, and impact metrics to identify gaps and ensure desired outcomes are realized
– Provide insights and recommendations to improve ongoing and future change efforts
Core Competencies
– Change management & stakeholder engagement
– Communication and facilitation
– Training & capability building
– Problem-solving and continuous improvement
– Cross-functional collaboration
Qualifications
– Bachelor’s degree in Business, Organizational Development, HR, or related field
– 3–6 years’ experience in change management or transformation support
– Strong communication and stakeholder management skills
